Job Details

Job Type

Full-time / Permanent

Position Level

Executive

Qualification

Diploma/Degree

Discipline

Customer Service & Operation

Schedule

Monday – Friday

Experience

1 year

Location

Kuala Lumpur

Job Description2. Administrative Tasks

Client Interaction
Respond promptly to internal & external client inquiries.
Assist clients & trainers with training arrangements.
Address client concerns and complaints in a timely and professional manner.
Build strong relationships with clients and foster loyalty.
Maintain accurate records of client interactions, inquiries, and resolutions.
Coordinate with internal departments & trainers to ensure a smooth client experience.
Assist with marketing and promotional activities as needed.

Job Responsibilities2. Administrative Tasks

Client Interaction
Respond promptly to internal & external client inquiries.
Assist clients & trainers with training arrangements.
Address client concerns and complaints in a timely and professional manner.
Build strong relationships with clients and foster loyalty.
Maintain accurate records of client interactions, inquiries, and resolutions.
Coordinate with internal departments & trainers to ensure a smooth client experience.
Assist with marketing and promotional activities as needed.

Job Requirements

Strong interpersonal and problem-solving abilities.
Proficient in computer applications (MS Office).
Ability to multitask and prioritize tasks effectively.
Customer-oriented mindset with a focus on delivering exceptional service.
Possessed own transport.

Required Skills

Expert-level proficiency in Laravel, ReactJS, and React Native development
Strong understanding of state management in React (e.g., Redux, Context API)
Experience with version control systems (preferably Git)
Excellent problem-solving and analytical skills
Strong leadership and team management abilities
Exceptional communication skills, both verbal and written
Ability to manage multiple projects and priorities effectively
Proficiency in writing clean, maintainable, and efficient code
Experience with continuous integration and deployment (CI/CD) practices

Preferred Skills

Knowledge of other JavaScript frameworks (e.g., Vue.js, Angular)
Experience with cloud platforms (AWS, Google Cloud, or Alicloud)
Familiarity with Docker and containerization
Understanding of serverless architecture
Experience with MongoDB and GraphQL
Knowledge of performance optimization techniques for web and mobile applications

Benefits

Dental insurance
Health insurance
Maternity leave
Opportunities for promotion
Professional development
Vision insurance

CUSTOMER SERVICE & OPERATION EXECUTIVE (KL)