Account Executive (Client Servicing)

Job Description

• Build and maintain strong client relationships, acting as the primary point of contact and ensuring a high level of client satisfaction.
• Understand clients business needs, challenges, and objectives, and develop tailored solutions and recommendations.
• Identify and pursue new business opportunities within existing accounts, as well as new leads and prospects.
• Develop client strategies, proposals, presentations, and other materials, and participate in client meetings as required.
• Work closely with creative, production, media, and other internal teams to coordinate and execute projects and campaigns successfully.
• Manage project timelines, budgets, deliverables, and quality standards, ensuring work is completed accurately, on time, and within budget.
• Prepare comprehensive job briefs and coordinate projects from initial brief through to final delivery.
• Manage account administration, including job estimates, billing, invoicing, financial reconciliation, and account performance reporting.
• Set up and manage contest projects, including Terms & Conditions, call scripts, communication copy, winner selection, and overall execution.
• Oversee contest operations, including data processing, compilation, validation, reporting, and call centre coordination.
• Implement and ensure adherence to SOPs and operational processes to maintain accuracy, efficiency, and compliance.
• Manage end-to-end project fulfilment, including prize sourcing and procurement, packing, delivery coordination and tracking, contest entry processing and validation, while ensuring timely delivery and SOP compliance.
• Monitor market trends, competitor activity, and industry developments to identify opportunities and provide added value to clients.
• Maintain strong communication and collaboration with clients and internal stakeholders to ensure smooth project execution and delivery.
• Stay up to date with industry trends, best practices, and emerging technologies to support innovation and effective client solutions.

Job Requirements

• Diploma, Degree, or professional qualification in Marketing, Business, Communications, or a related field.
• 1–2 years of relevant experience; fresh graduates are encouraged to apply.
• Strong command of English (written and spoken) and Bahasa Malaysia (spoken).
• Proficient in Microsoft Office (Excel, PowerPoint, Access).
• Strong organizational, coordination, and implementation skills.
• Proactive and self-motivated, with strong problem-identification and problem-solving abilities.
• Demonstrates initiative and the ability to take ownership of tasks.
• Strong written and verbal communication skills.
• Resilient and able to work effectively in a fast-paced environment.
• A collaborative and team-oriented approach.
• Strong negotiation and interpersonal skills.
• Good commercial awareness and business acumen.
• Comfortable and willing to work with non-halal brands, including alcohol-related brands.
• Possess own transportation and be willing to travel when required.