Account Executive, Manager (Cards/Payments)

Role Summary

The Manager, Account Executive – Key Accounts supports client's strategic relationships with key clients in Malaysia. Working closely with senior Account Executives, the role helps coordinate account priorities, deliver client initiatives, track commercial performance, and strengthen day-to-day engagement across assigned accounts.

The role provides exposure across client's three strategic focus areas: Core Consumer Payments, Commercial & Money Movement Solutions, and Value-Added Services, including Advisory, CyberSource, Loyalty Solutions, and Data and Risk solutions.

Success in this role requires strong analytical and commercial skills, a client-focused mindset, attention to detail, and the ability to work effectively across teams. The Manager will support senior Account Executives in translating client needs into coordinated actions and bringing the best to clients through a One approach.

Main Responsibilities

• Support senior Account Executives in managing relationships with key clients in Malaysia and maintaining alignment with client priorities and strategic objectives.
• Contribute to account planning by preparing client and market insights, tracking agreed priorities, and supporting execution against account objectives.
• Identify and help develop commercial opportunities across Consumer Payments, Commercial & Money Movement Solutions, and Value-Added Services.
• Support deal development and execution, including business-case preparation, internal approvals, incentive tracking, contract coordination, and monitoring of client commitments.
• Coordinate cross-functional engagement across Product, Marketing, Client Services, Risk, Legal, Finance, and other teams to deliver client initiatives effectively and on time.
• Build a strong understanding of clients businesses, priorities, and operating environments to help tailor client's solutions and engagement.
• Prepare materials and analysis for client meetings, business reviews, and internal forums, and follow through on actions, risks, and dependencies.
• Maintain accurate account information, opportunity pipelines, performance reporting, and governance documentation.

Qualifications & Experience

• Bachelor's degree, with typically 5 or more years of relevant experience in account management, sales, business development, consulting, banking, financial services, or payments.
• Good commercial and financial acumen, with experience supporting business cases, proposals, deal analysis, or performance reporting.
• Understanding of the payments ecosystem and key account business models; experience in cards, banking, fintech, or financial services is preferred.
• Ability to build credible relationships with client stakeholders and communicate clearly in meetings, presentations, and written materials.
• Strong analytical, problem-solving, and project-management skills, with close attention to detail and follow-through.
• Ability to manage multiple priorities, coordinate stakeholders, and deliver work in a fast-paced and matrixed environment.
• Proactive and curious mindset, with the confidence to identify opportunities, raise issues, and recommend practical next steps.
• Collaborative working style and demonstrated ability to engage effectively with cross- functional teams.
• Strong proficiency in Microsoft PowerPoint and Excel; experience using data and insights to support client conversations is an advantage.