Account Executive

Job Description

We are looking for an Account Executive who will be responsible for building strong relationships with clients across Malaysia and Singapore to ensure achieve efficient and reliable performance with our POS system solutions.

This role requires someone who can manage client onboarding, provide daily support, and maintain long-term customer relationships to drive satisfaction and retention. The position requires adaptability to shift-based work, including morning and noon shifts, to support clients operating outside regular business hours.

Key Responsibilities

• The main point of contact for assigned clients, ensuring all communication is clear and professional.
• Guide customers through the onboarding and implementation of the POS system, including setup, training, and system configuration.
• Provide support for technical or operational issues related to the POS system.
• Coordinate with the QA and Development team to resolve customer concerns promptly and effectively.
• Monitor client system performance, usage trends, and satisfaction levels to identify improvement opportunities.
• Maintain accurate client records, feedback, and reports to ensure smooth account management.
• Build and maintain strong client relationships to drive customer satisfaction, retention, and potential upselling opportunities.
  
  

Requirements

• Diploma or Degree in BusinessIT, or a related field.
• Strong communication, problem-solving, and customer service skills.
• Proactive, responsible, and able to work independently during night hours.
• Ability to adapt to client needs and ensure high satisfaction.
• Willing to work night shifts and on weekends with replacement off days on weekdays (e.g. Friday and Saturday or Sunday and Monday)
• At least 1 year of experience in technical account. Ability to communicate in Mandarin, knowledge of POS systems or QA will be advantageous.
  
  

Skills

• Strong communication and interpersonal skills to build trust with customers.
• Time management
• Problem solving and analytical thinking to handle customer issues
• Attention to details
• Teamwork