Account Management Intern

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn's 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and bordersJob Description
  
  

Merchant Relationship & Performance Management

• Build and maintain strong, long-term relationships with a portfolio of strategic merchant partners, acting as their primary point of contact and trusted advisor
• Develop a deep understanding of each merchant's business goals, challenges, and success metrics to offer tailored solutions and services
• Act as the primary point of contact to support merchant growth, satisfaction, and performance
• Collaborate with the marketing team to co-develop comprehensive partnership plans aligned with lifecycle and commercial goals
• Support new merchant onboarding and act as a strategic growth partner post-acquisition – including discuss strategic opportunities, and address business challenges
  
  

Campaign Strategy & Execution

• Collaborate with various team on online/offline campaigns aligned with lifecycle goals
• Work closely with the marketing team to ensure merchants are included in relevant platform campaigns, loyalty programs, and seasonal pushes
• Coordinate end-to-end campaign execution with merchants, including briefing, asset collection, and timeline management
• Ensure seamless campaign integration by aligning campaign timing, messaging, and target segments
• Monitor campaign results, share performance insights with internal teams and merchants, and recommend data-driven improvements