Account Management Specialist

Location: Petaling Jaya / WFO

Experience Level: Open to All (Junior, Mid-level, Senior)

About Luminous Labs: Luminous Labs is a brand-centric creative agency that ignites brand potential. We blend strategic thinking with creative execution to craft impactful brand experiences that drive results. We don't just drive sales; we build brands that endure, delivering both immediate results and lasting impact. We are looking for Account Management talent who are not just project coordinators, but strategic partners to our clients.

The Opportunity:

We are looking for Account Management professionals across all levels. Whether you are a seasoned strategist who has steered global brands through digital transformation or a rising star with a hunger for growth, we value your ability to bridge the gap between business goals and creative excellence.

Special Interest: The AI-Enhanced Strategist Efficiency is one of our core pillars. We are particularly interested in candidates who leverage AI tools (such as ChatGPT, Claude, Perplexity, or AI-driven project management tools) to enhance research, automate reporting, and speed up the strategic planning process. Show us how you use technology to work smarter, not just harder.

Key Responsibilities & Accountability:

• Strategic Partnership: Act as the primary consultant for clients, ensuring every creative output aligns with their Sales + Brand objectives.
• Revenue Growth: Accountable for identifying unmet needs and upselling Luminous Growth Packages to drive recurring revenue.
• End-to-End Delivery: Own the lifecycle of a project from brief to final reporting, ensuring quality, timelines, and budgets are strictly maintained.
• Brand Stewardship: Defend the brand's long-term integrity while meeting the client's immediate sales KPIs.

What We Are Looking For:

• Digital Marketing Fluency: Deep understanding of the digital ecosystem, including performance marketing (ROAS/CAC), SEO/SEM, and social media trends.
• Agile Project Management: Mastery of project management workflows to ensure the lean Luminous team operates at peak efficiency.
• The Luminous Mindset: A growth mindset with a willingness to adapt to new technologies (especially AI) and a devil's advocate approach to problem-solving.
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• Communication Excellence: Ability to translate complex creative concepts into clear business ROI for skeptical, intelligent clients.

What We Need From You:

1. A Proven Track Record: Examples of how you have managed accounts, moved the needle for a brand, or grown client billings.
2. Tech Stack Proficiency: A list of the tools you use (CRM, PM software, AI tools) to stay organized and ahead of the curve.
3. The Basics: Accountability, Responsibility and a problem-solving mindset

How to Apply:

Please email [Confidential Information] with:

1. Your Resume
2. A Brief Introduction: Tell us how you stay Luminous in a fast-changing market.

Managing Expectations: We value clear, straightforward communication. Once we receive your application, our team will review your profile and reply directly to discuss potential next steps if there is a match.

Let's build brands that shine together.