Account Manager (Client Servicing)

At Tag, we bring big ideas to life. As a leading creative production and sourcing partner, we work with some of the worlds biggest brands and agencies, delivering content at scale to create campaigns that are more impactful, more effective and more efficient.

We believe that the combination of different ideas, experience, backgrounds and skillsets create a great place to work, and we are committed to promoting an inclusive, equitable and diverse culture where each employee feels supported and empowered.

Job Summary

The Account Manager is responsible for client engagement and project management service including requesting quote, managing timelines and deliverables in complex POSM & print sourcing and creative production projects. This role focus on developing relationships with customers, connecting with key business executives and stakeholders, liaise with cross-functional internal teams to improve the entire customer experience, and identify new business opportunities among existing customers.

Key Responsibilities

• Provide technical input and advise on print, POSM, visual merchandising and premium projects
• Oversee (and assist with) the procurement of clients marketing collateral, delivering on time, to specification, to quality and to contractual targets
• Project management of campaigns and components
• Develop strong relationships with client&aposs brand teams
• Develop strong relationships with suppliers
• Implement and use of Tags reporting tools
• Measure customer satisfaction and take appropriate action
• Measure KPI&aposs and service standards against agreed and obligated levels
• Predict potential areas of shortfall and implement remedial action as necessary
• Work alongside the Account Director to coordinate the activities of the Account Management team
• Work with colleagues in other markets and the central support teams to consolidate production and to coordinate multi-country campaigns
• Provide support for Account Director and Account Executives as required
• Identify potential areas of conflict and escalate to the Account Director where appropriate
• Be an informed and authoritative point of contact for key stakeholders to address any contract, transactional or supplier issues

Required Knowledge, Skills and Experience:

• Educated to degree level or equivalent
• 3-6 years previous experience of working in an agency
• Knowledge of Print, POSM, Digital and Visual merchandising production is preferred
• Experience in beauty or luxury goods industry, in either purchasing or production management would be beneficial
• Detailed oriented, highly organized, have a systematic approach to tasks
• Capable of working in a fast-paced working environment with excellent project and client management skills
• Strong communicator and great team player

The Account Manager will need to be a multi-tasker, be able to use their initiative, and have a problem-solving attitude. This is a role for an outgoing and energetic team player who can also be relied on to operate independently and remain focused under pressure.

We offer competitive remuneration package and fringe benefits to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure.

Interested parties please send us your full resume with expected salary and availability by clicking 'Easy Apply'

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

Dont let self-doubt get in the way of what could be a great opportunity. We know from research that while men tend to apply to jobs when they meet around 60% of the criteria, women and people from diverse backgrounds may not put themselves forward unless they check every box.

If you think this role could be a great fit for you, please do get in touch even if you dont meet every single requirement. Lets have a chat and see if this could be the right role for you.

(All information provided will be treated in strict confidence and used solely for recruitment purpose).