About the Job
Responsible for achieving the set annual target, driving sales initiatives and ensuring performance of all sales activities. To assist superior to activate, grow and expand productivity of Employee Benefits (EB) and Group Affinity (GA) scheme and to retain existing renewal business via direct / broking / agency channels.
Key Responsibilities
- Collaborate with superiors to plan and execute strategies for achieving personal sales targets by developing renewal and new business.
- Drive business development of Group Takaful – EB and GA through direct distribution channel and intermediaries to meet business targets.
- Monitor sales performance and key initiatives, preparing sales reports.
- Build and maintain professional relationships with clients and intermediaries, ensuring a high level of service delivery and customer satisfaction.
- Assist in organizing events, employee briefings, presentation on claims utilization review for corporate clients.
- Ensure seamless implementation of certificate processes, including enrolment, briefing, setup and billing.
- Lead efforts to follow up on outstanding contribution and claim recovery.
- Collaborate proactively and transparently with internal teams (Operations, Finance, Claims) to optimize customer experience.
- Promote a positive culture and uphold behavioral expectations within the department or division.
- Adhere to Credit Control Guideline (CCU) and ensure to follow up on outstanding contribution and claims recoveries.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlight any potential concerns /risks and proactively shares best risk management practices.
We are looking for people who
- Bachelor's degree in Marketing, Business, Administration, Takaful/Insurance, or equivalent.
- Minimum of 5 - 7 years experience in a sales-related role.
- Strong customer focus with the ability to build and maintain relationships across the organization and externally.
- Proven track record in sales, marketing, or business development with excellent interpersonal, communication and networking skills.
- Skilled at handling complaints and requests with urgency, maintaining impartiality objectivity.
- Willingness to work flexible hours, including weekends, public holidays or after office hours for training, product launches or special events.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Excellent ab1ility to communicate, present, persuade and influence effectively at all levels of the organization.
- Strong sales and customer service skills, with the ability to assess client needs, provide quality services and uphold high standards.
- Self-motivated, resilient and capable of thriving in a challenging and fast-paced environment.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Take initiative to improve current state of things and adaptable to embrace new changes.
- Possess strong knowledge in Life Insurance and Takaful.
- Well versed with the Takaful Act and has Shariah knowledge.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Take initiative to improve current state of things and adaptable to embrace new changes.
