Account Manager - Operational & Projects

JOB DESCRIPTION

Client Management:

· Act as the primary point of contact for clients, ensuring strong, positive relationships.

· Address client needs, concerns, and inquiries in a timely and professional manner.

· Regularly update clients on the status of ongoing projects and deliverables.

· Gather feedback from clients to improve service delivery.

Commercial Management:

· Oversee all billing activities, ensuring accurate and timely invoicing.

· Manage contract renewals and negotiate commercial terms with clients and vendors.

· Monitor project budgets and ensure they remain within scope and financial parameters.

· Identify opportunities for additional services or upselling to clients.

Project Timeline Management:

· Collaborate with Business Analysts and Project Managers to define project timelines,

· milestones, and deliverables.

· Track project progress and resolve any delays or bottlenecks, ensuring timely project

· delivery.

· Ensure alignment between client expectations and internal team capabilities.

Vendor Management:

· Work closely with vendors to ensure that they meet quality standards, timelines, and

· budgetary constraints.

· Negotiate terms, pricing, and contract agreements with vendors.

· Maintain a network of reliable vendors to ensure flexibility and quality in service delivery.

Tender Proposal Preparation:

· Lead the preparation of tender proposals and bids for new clients and projects.

· Collaborate with cross-functional teams to gather the necessary technical, financial, and

· operational details.

· Ensure proposals meet client requirements and are submitted within the specified

· deadlines.

Internal Collaboration:

· Collaborate with internal teams to ensure seamless project execution and client

· satisfaction.

· Regularly report to the Operations Manager on project statuses, client concerns, and team

· performance.

Risk Management:

· Identify and mitigate project risks related to timelines, costs, and quality.

· Develop contingency plans and communicate them to clients and internal teams as

· needed.

Reporting & Documentation:

· Prepare and deliver regular reports on project progress, budget status, and client

· satisfaction metrics.

· Maintain accurate records of client communications, project timelines, and vendor

· agreements.

Process Improvement:

· Continuously review internal processes to identify areas for improvement in project

· delivery and client service.

· Suggest and implement process improvements to enhance efficiency and client

· satisfaction

REQUIREMENTS

· Bachelor's degree in Business Administration, Information Technology or a related field.

· Relevant professional qualifications are an advantage.

· 2–4 years of experience in sales, account management, or business development.

· Experience managing key customers, corporate clients, or major accounts.