Are you a dedicated professional with a passion for nurturing client relationships and driving business success We are seeking a skilled Account Manager to join our team, building and managing our existing strategic client relationship. In this role, you will play a crucial part in ensuring their continued satisfaction and exceptional customer success. If you thrive in a dynamic environment and excel at fostering long-term client partnerships, we want to hear from you.
Job Responsibilities
- Build and nurture strong, long-lasting relationships with existing clients to foster trust and loyalty.
- Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
- Collaborate with internal teams, including sales, product development, solution, support, and marketing, to ensure client needs are met effectively.
- Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
- Monitor client satisfaction levels and proactively address any issues or challenges to ensure ongoing satisfaction and retention.
- Prepare regular reports on account status, sales renewal performance, and client feedback to internal stakeholders.
- Work closely with the service delivery and technical teams to ensure clients receive the necessary services, such as solution design, installation, training, and support.
- Renew contracts and agreements with existing clients, negotiating terms and pricing as necessary to drive mutually beneficial outcomes.
Job Requirements
- Minimum of 3 years of experience in software solution sales with a strong track record of achieving recurring sales target.
- Excellent presentation and communication skills, with the ability to effectively convey complex information to clients.
- Strong analytical skills and the ability to manage multiple projects and relationships simultaneously.
- A customer-centric mindset with a focus on driving client satisfaction and delight.
- Willingness to work collaboratively in a team environment and adapt to changing client needs.
- Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs
- Knowledge in cloud solution platform, computer vision, eKYC or AI technologies is an advantage.
- University or Bachelor's Degree preferred, or equivalent experience. Engineering or technology education is a plus.
