Account Manager

Job Responsibilities:

• Develop, maintain, and expand relationships with major fixed-line telecommunications operators in Malaysia, with the ability and experience to communicate directly and effectively with middle-management stakeholders.
• Achieve assigned sales targets, including order intake, revenue collection, end-to-end profitability, strategic objectives, and other performance indicators related to account management.
• Organize and coordinate various marketing activities, technical exchanges, workshops, and seminars at different organizational levels.
• Collaborate closely with pre-sales teams and product lines to gather customer requirements and jointly formulate product and business strategies for target accounts.
• Accurately identify key decision-makers within customer organizations, develop and maintain strong customer relationships, collect project information, and drive customer engagement throughout the bidding and project acquisition process.
• Collect, analyze, and provide feedback on competitive market intelligence; support project incubation, planning, execution control, and risk management activities.
• Manage and coordinate the entire sales cycle, including pre-sales and post-sales activities. Support technical clarification during tender processes, project implementation, contract negotiations and signing, and payment collection while ensuring high customer satisfaction.

Job Requirements:

• Bachelor's degree or above in Engineering, Telecommunications, Information Technology, or a related technical discipline, with strong market awareness and a solid understanding of marketing principles, market analysis methodologies, and related tools.
• Strong ability to organize and leverage resources effectively, with a systematic and comprehensive approach to customer relationship management and stakeholder engagement.
• Prior experience in international sales, pre-sales marketing, account management, or customer relationship management is preferred.
• Excellent communication, coordination, and interpersonal skills, with a proactive attitude, strong business development mindset, and the ability to work effectively under pressure.
• Proficient in English as a working language and willing to undertake long-term overseas business travel or be based overseas (Kuala Lumpur, Malaysia).