Account Operations Specialist

Key Responsibilities

• Perform Month-End Closing (MEC) pre-billing checks and support MEC activities, including accrual submissions and billing execution.
• Investigate and resolve billing exceptions and disputes across both manual and automated billing workflows.
• Coordinate with internal stakeholders to drive dispute resolution within agreed service level agreements (SLAs).
• Ensure MEC submissions, billing outputs, and supporting documentation are completed accurately and within monthly cut-off timelines.
• Uphold adherence to internal controls, company policies, and regulatory requirements. Ensure compliance to key controls.
• Any Sale Operations Ad hoc assignment.

Requirements

• Experience in billing, finance operations, accounts receivable, or a related function.
• Familiarity with billing systems and tools (e.g., Google Sheets, Salesforce (SFDC), or equivalent billing/CRM systems).
• Good operational skills, including proficiency in Excel (e.g., formulas, pivot tables, and data analysis). Experience leveraging AI tools or automation initiatives to improve operational efficiency is an advantage.
• Strong attention to detail with the ability to investigate discrepancies and resolve issues effectively.
• Good stakeholder management and communication skills to coordinate with cross-functional teams.
• Ability to manage recurring monthly deliverables and meet tight deadlines.