Account Optimization Specialist, Leading Vacation Rental Marketplace

Account Executive – Customer Success & Optimization

Role Overview

Are you passionate about building strong relationships and delivering exceptional client experiences As an Account Executive focused on Customer Success, you'll be at the heart of client partnerships—guiding customers through onboarding, optimizing account performance, and ensuring ongoing satisfaction in the fast-moving property and hospitality sector.

Key Responsibilities

Client Partnership & Relationship Management

Serve as the primary point of contact for clients, building trust and fostering strong, long-lasting relationships.

Lead clients through onboarding, ensuring smooth setup and sustained support throughout their journey.

Collaborate with clients to identify needs, address challenges, and provide tailored account optimization solutions.

Proactively troubleshoot and resolve issues, enhancing the overall customer experience.

Monitor client progress and ensure the achievement of key milestones.

Performance Management & Reporting

Utilize Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize client workflows.

Meet and exceed daily, weekly, and monthly outreach and engagement KPIs.

Manage a pipeline of high-value accounts, ensuring consistent movement toward growth goals.

Collaborate with internal teams and client stakeholders to refine best practices and deliver outstanding results.

Continuous Improvement

Take a proactive approach to identifying opportunities for account growth and process improvements.

Share feedback and insights to help shape service offerings and client engagement strategies.

Stay current on industry trends and leverage new tools to maximize client

success.

Skills & Qualifications

4+ years of proven experience in B2B sales, Account Management, or a related client-facing role.

Background in hospitality, property management, or similar industries is preferred.

Expertise in Salesforce (SFDC); familiarity with other customer success platforms and

tools.

Outstanding communication, relationship-building, and problem-solving skills.

Track record of meeting goals and driving customer satisfaction.

Strong organizational skills with the ability to manage multiple client accounts simultaneously.

Self-motivated, goal-oriented, and proactive in identifying and addressing client needs.

Excellent written, verbal, and phone communication abilities.

Ability to organize, prioritize, and manage responsibilities effectively.

Core Competencies

Curiosity and eagerness to learn

Accountability and ownership

Conscientiousness and attention to detail

Resilience and adaptability

Empathy and customer-centric mindset

Additional Information

• Joining Date: 2nd Nov 2026
• Working Location: Near Bangsar LRT station, KL
• Working hour: MYT 7AM - 4PM & Monday - Friday
• Market Focus: Australia & New Zealand (ANZ)
• Must possess valid, unrestricted legal authorization to work in Malaysia for work authorization
• Professional fluency or C1 level in English with exceptional verbal and written communication skills to support the ANZ market.