Account Protection Specialist (Japan) ????????

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

• Handle incoming / outbound calls from card members as an Account Protection Specialist to proactively prevent fraud loss with world class services.
• Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
• Handle authorizations calls from merchants and partnersto enable spend.
• Monitoring High Risk Accounts of American Express.
• Suggestions for risk mitigation for high-risk accounts of cardholders.
• Investigation and review the degree of risk of the cardholders in order to prevent bad debts.
• Identify potential risks by analyzing the spending pattern and buying behavior and also by asserting the intention of repayment.
• Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.
• Sharing of information and reports in cooperation with overseas bases.

Minimum Qualifications

• Passion and confidence in communicating in Japanese is an essential requirement to be successful in this role as well as active listening.
• Fluent in Japanese for business as native level.
• Team player who is able to work in a diverse group with high level of integrity.
• Able to work independentlyunder minimalsupervision.
• Basic PC skills and familiar with Microsoft office applications.
• Must be willing to work on rotating shifts (Earliest shift starts at 7am, latest at 1pm.)
  .If the business requirements judge coverage to be essential, you will be assigned to cover the night shift for few days.
• Service-oriented and able to communicate well with conversational English as a minimum.
• Degree and above, with at least 3 years'experience in the relevant field. Diploma, with at least 5 years'experience in the relevant field. Technical Certificate or equivalent, with at least 7 years'experience in the relevant field. (For the purpose of EP application)
• At least 1 year of customer service experience

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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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