Account Relationship Manager

Company Description Alliance Bank Malaysia Berhad is a dynamic, integrated banking group that has been serving the financial community for over five decades. The group offers comprehensive consumer, business, Islamic banking, and stockbroking solutions through its key subsidiaries, Alliance Bank Malaysia Berhad and Alliance Islamic Bank Berhad. Customers across Malaysia benefit from convenient access via retail branches, Privilege Banking Centres, Islamic Banking Centres, Business Centres, direct marketing offices, as well as mobile and Internet banking platforms. Alliance Bank and Alliance Islamic Bank are members of PIDM, reflecting a commitment to customer protection and regulatory standards. The bank continues to focus on accessible, customer-centric financial services nationwide.
Role Description This is a full-time, on-site Account Relationship Manager role based in Sarawak, Malaysia. The Account Relationship Manager is responsible for managing and growing a portfolio of consumer and/or business banking customers, building long-term relationships, and identifying opportunities to cross-sell banking and financial products. The role includes conducting customer needs assessments, providing tailored financial solutions, and ensuring high levels of service quality and responsiveness. Daily activities involve meeting clients, preparing account reviews and proposals, following up on documentation, and coordinating with internal departments to support product delivery and account maintenance. The Account Relationship Manager also monitors account performance, manages risk and compliance requirements, and contributes to sales targets and branch-level business objectives.
Qualifications

• Strong relationship management and customer service skills, with the ability to build trust and maintain long-term client partnerships.
• Solid sales, negotiation, and business development capabilities, including experience in meeting or exceeding financial and non-financial targets.
• Good understanding of banking products and services (e.g., loans, deposits, trade finance, digital banking), and the ability to match solutions to customer needs.
• Analytical and problem-solving skills to assess customer financial profiles, manage credit risk, and support sound decision-making.
• Effective communication and interpersonal skills, including clear presentation and report-writing abilities in English; proficiency in local languages is an advantage.
• High level of integrity, attention to detail, and familiarity with regulatory, compliance, and internal governance requirements within the banking sector.
• Ability to work collaboratively with branch and product teams, while being self-motivated and organized in managing daily activities and client portfolios.
• Diploma or degree in Finance, Business, Economics, or a related discipline; relevant banking or sales experience is strongly preferred.
• Willingness to be based on-site in Sarawak and to travel within the region for customer visits and business development activities.