Account Services Officer (Contract - based in Penang)

What you do

• Respond to customer inquiries via phone, email, and in-person
• Resolve complex account-related issues, such as transaction disputes and account discrepancies
• Provide product information and recommendations to customers
• Process account maintenance requests, such as address changes and account closures
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery

Who you are

• A degree or diploma in a relevant field, such as business or finance
• At least 2 years of experience in customer service or account management
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and analytical skills
• Proficient in Microsoft Office and banking systems