Accounts Payable Supervisor

Payment & Helpdesk Supervisor

About the Role

We are seeking a hands-on and people-focused Payment & Helpdesk Supervisor to lead our AP payment operations and vendor helpdesk team. This role ensures timely and accurate payment execution, strong vendor/stakeholder engagement, and full compliance with internal controls in a dynamic GBS environment.

Key Responsibilities

• Lead and develop a team of Payment & Helpdesk Analysts.
• Oversee weekly and ad-hoc payment runs across multi-country APAC markets.
• Review and approve payment proposals, urgent payments, and exception handling.
• Ensure compliance with SOX and maker-checker governance in bank portals.
• Manage AP Helpdesk operations and ensure timely resolution of vendor/internal inquiries.
• Partner with Procurement, VMD, GL, and local markets to resolve issues.
• Drive process improvements, automation, and standardization.
• Monitor and report KPIs (payment accuracy, on-time payments, helpdesk SLA, escalations).

Qualifications

• Bachelor's degree in Accounting, Finance, or Business.
• 4–6 years AP/P2P experience, with 1–2 years in a supervisory or lead role.
• Strong SAP skills (F110, FBL1N, FBZ0), and experience with ServiceNow & bank portals.
• Experienced in Shared Services/GBS operations (preferred).
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong attention to detail, accountability, and ability to work under deadlines.

Why Join Us

• Regional APAC exposure
• Opportunities for growth within GBS
• Supportive and collaborative team environment
• Involvement in digital transformation and process optimization