Administrative Executive

Company Description

Pusat Terapi Psikologi N&J provides comprehensive psychological and developmental services tailored to community needs. Our multidisciplinary team consists of clinical psychologists, counselors, occupational therapists, speech therapists, and special needs educators who are committed to supporting the mental well-being and development of individuals across all age groups.

Role Description

We are looking for a dedicated and responsible Centre Admin Executive to join our team on a full-time, on-site basis in Cheras, Kuala Lumpur. The role involves managing daily administrative operations, coordinating appointments, supporting therapists, and ensuring a professional and welcoming experience for clients.

Requirements

• Possess prior administrative working experience, or at least a Diploma/Degree in a Psychology-related field, Administration, Business, Management, or other related qualifications
• Patient, empathetic, and professional when handling clients and sensitive situations
• Able to communicate in English and Mandarin (Mandatory)
• Strong sense of responsibility, positive working attitude, and commitment to maintaining strict confidentiality of client information
• Competent in using basic computer and digital tools for documentation, communication, scheduling, and reporting
• Able to work independently with minimal supervision while collaborating effectively within a multidisciplinary team

Job Scope

• Manage reception duties, client registration, payment processing, and administrative documentation
• Serve as the main point of contact for client enquiries, calls, follow-ups, and scheduling matters
• Coordinate appointment schedules and calendars for both therapists and clients
• Liaise closely with therapists and professional staff to support smooth daily operations and service delivery
• Maintain accurate records and ensure efficient administrative workflows within the centre
• Guide and support interns in administrative-related tasks while ensuring adherence to centre procedures and standards
• Deliver timely, professional, and high-quality customer service
• Perform additional administrative duties as assigned

Job Types

Full-time, Permanent

Language

Chinese (Required)

English (Required)