Ensure the service level of branch meets its basic standard in terms of productivity and service excellence.
Provide support and help solve operational requests, issues and queries by policyholders and sales Intermediary.
Perform day to day general administrative functions such as handling incoming and outgoing mails, recording, filing, scanning, courier, office upkeep, etc.
Provide administrative assistance and support to Branch Regional Head/Business Development Regional Director.
Assist to prepare monthly/quarterly branch reports for reporting purpose, and further escalation, if any, in relation to Compliance & Risk Management (ie. Petty Cash Reimbursement, Corporate Items, Error Tracker Branch Collection, Branch KPIs, Enquiry/Document Submission/Collection transactions- based reporting & etc.)
Act as AML/CFT Branch Officer and raise manual STR via AIMS or report to Compliance any customers/ transactions (attempted or successful) that are unusual, suspicious or doubtful.
Assist to prepare and send utility bills / invoices / statements to Finance Department for payment issuance on miscellaneous payments.
Perform end-to-end data entry transactions include uploading images into DIWS within standard turnaround time as well as the issuance of notification letter and/or endorsements to customers.
