Administrator / Fresh Graduate - Cantonese Speaker

Cantonese speaker- Fresh Graduate - Immediate hiring

Location: Menara Shell, KL (9am -6pm) Monday - Friday

Full Time employment

Sopporting Hong Kong Project

Job Description:

• Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
• Address members enquiries effectively and maintain satisfactory quality of customer service
• Make appropriate recommendations to meet customers expectation
• Escalate enquiries when necessary in line with internal guidelines
• Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors
• Good knowledge of Healthcare and medical insurance product is advantage
• Able to speak and read in Cantonese and traditional chinese fluently
• Follow Hong Kong PH