Role Overview
We are looking for a Customer Service Advisor to support our Collections team within a Travel Project. The role involves handling customer interactions via voice and email, ensuring timely resolution of queries while maintaining high service standards.
Key Responsibilities
- Handle inbound and outbound customer calls related to collections and travel services
- Respond to customer queries and concerns via email in a professional and timely manner
- Follow up with customers for payment reminders and resolution of outstanding balances
- Maintain accurate records of customer interactions in internal systems
- Ensure compliance with company policies and collection procedures
- Deliver excellent customer service while meeting performance and quality targets
- Collaborate with internal teams to resolve complex customer issues
Requirements
- Minimum qualification: SPM or equivalent (Mandarin language proficiency required)
- At least 6 months of experience in BPO Customer Service (voice/email support)
- Strong English communication skills (minimum B2 level)
- Proficiency in Microsoft Excel (basic to intermediate level)
- Good problem-solving and interpersonal skills
- Ability to work in a fast-paced, target-driven environment
- Willingness to work in shifts (if applicable)
Preferred Skills
- Experience in collections or travel-related processes is an added advantage
- Multilingual capability (Mandarin + English) preferred
