Job Title:
Advisor, Customer Service Order Automation & Operations Support
Job Description:
The Role:
The Customer Service Order Automation & Operations Support Advisor supports the Sales Order Automation platform and performs additional operational tasks, ensuring system stability, data accuracy, and reliable execution of defined processes.
In this role you will:
Support Sales Order Automation activities and perform operational tasks to assist Customer Service Representatives (CSR), including:
- Support daytoday operations of the Sales Order Automation platform, including monitoring order flows, routing customer purchase orders, and troubleshooting processing issues.
- Manage and escalate automation incidents, system defects, and enhancement requests, collaborating with Customer Service teams to resolve issues and prevent recurrence.
- Monitor system usage and performance metrics, perform data audits to ensure accuracy, support configuration consistency, and execute functional testing to maintain production stability.
- Perform operational tasks to support Customer Service Representatives by handling manual activities, including issuing daily consignment stock billing, using SAP and Power BI to extract data and prepare custom reports, updating customer portals, and producing required spreadsheets and delivery reports.
Traits we believe make a strong candidate:
You are a dependable and detailoriented team player who is comfortable following structured processes and supporting others. You communicate clearly, take ownership of your work, and maintain high standards of data accuracy and quality. You are adaptable, eager to learn new tools and systems, and able to manage multiple requests efficiently in a collaborative, international environment.
- Bachelor's Degree.
- One-year experience using SAP would accelerate the onboarding process.
- Ease of use of business digital applications.
- Ability to run reports and export data in excel.
- Ability to communicate effectively with others in English (written and oral). Previous international experience and cultural awareness.
- Ability to work in a busy and dynamic environment
- Excellent organizational skills to coordinate task completions timely and effectively.
- Detailed-oriented
Your success will be measured by:
Providing meaningful support to the Global Customer Service by
- being thorough and detail oriented.
- exhibiting accountability in all work.
- gaining credibility and trust by meeting and owning commitment.
- ensuring that tasks are completed to the highest standards.
