Air Freight Warehouse Senior Operation Assistant

Job Summary

Responsible for managing day-to-day warehouse activities, including receiving, storage, inventory control, picking, packing, dispatch, and maintaining warehouse safety and housekeeping standards.

Key Responsibilities

• Receive and verify incoming goods against purchase orders and delivery documents.
• Perform unloading, checking, counting, labeling, and proper storage of materials.
• Maintain accurate inventory records and conduct regular stock counts/cycle counts.
• Handle picking, packing, and staging of orders for dispatch.
• Coordinate with logistics, purchasing, sales, and other departments for smooth warehouse operations.
• Ensure FIFO/FEFO principles are followed where applicable.
• Operate warehouse equipment safely and follow company safety procedures.
• Monitor stock discrepancies, damages, shortages, and excess inventory and report them promptly.
• Maintain proper warehouse organization, cleanliness, and housekeeping.
• Update warehouse transactions in ERP/WMS systems and maintain required documentation.
• Support stock audits and investigate inventory variances.
• Ensure goods are stored securely and efficiently to maximize warehouse space.
• Follow company policies, SOPs, quality standards, and workplace safety requirements.

Requirements

• Diploma/degree or relevant warehouse/logistics experience.
• 1–3 years of warehouse or logistics experience preferred.
• Basic computer and inventory-system knowledge.
• Good communication and teamwork skills.
• Physically fit and able to handle warehouse activities.
• Forklift/equipment certification is an advantage where applicable.

Key Performance Indicators (KPIs)

• Inventory accuracy
• Order picking accuracy
• On-time dispatch
• Receiving accuracy
• Stock variance
• Warehouse productivity
• Damage/loss rate
• Safety and housekeeping compliance

Customer-Specific Cargo Handling – Dedicated Accounts

• Perform cargo scanning, planning, and palletizing activities specifically for two designated/dedicated customers.
• Plan and organize cargo based on airline allocation, flight schedule, destination, cargo volume, weight, and operational requirements for the assigned customers.
• Ensure cargo is scanned accurately and matched against the relevant shipment and airline allocation details.
• Arrange and consolidate cargo for palletizing/build-up according to the allocated airline and flight.
• Ensure pallets are built accurately, safely, and efficiently while maximizing available pallet capacity.
• Coordinate with relevant internal teams and airline/ground handling parties to ensure cargo is ready within the required cut-off time.
• Monitor cargo from scanning through palletizing and final dispatch, ensuring all cargo is properly accounted for.
• Identify and report any discrepancies in cargo quantity, weight, scanning records, airline allocation, or pallet build-up.
• Maintain accurate records and system updates for all cargo handled under these two dedicated customer accounts.
• Follow all applicable warehouse, cargo handling, safety, security, and customer-specific SOPs.