Airline industry - Customer Service Executive - French Speaker

Job Description :

You will be serving a world famous airlines/travel agency.

• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Modify, change and/or cancel existing reservation.
• Act as a liaison between customer and airlines to arrange special request to resolve complaint.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.

Qualifications :

• Proficient in French language
• Malaysian citizens or individuals holding a Long-Term Visit Pass (LTVP) with valid work authorization

Working days: 5 days per week (including weekends & public holiday)

Working hours: Rotational Work Shift (9 Hours Per Day)

Benefits :

• Attractive KPI incentives
• Transportation Allowance
• Company Corporate Discount
• EPF, SOCSO, EIS
• Health and life insurance (upon confirmation after probation)
• Medical & Dental Allowance