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Teleperformance Malaysia Sdn Bhd

Airlines Reservation Specialist (Virtual) - Korean Speaking

Teleperformance Malaysia Sdn Bhd
George Town
0-5 Years
MYR 5,500 - 7,500 per month
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Job Description

We're Hiring: Customer Success Specialist

Join a dynamic team and represent a global brand by delivering exceptional customer experiences!

Job Overview

As a Customer Success Specialist (CSS), you will be the primary point of contact for customers, handling inquiries and resolving issues via inbound calls and email. You will support customers using the client's online platform while ensuring a smooth and positive experience.

Key Responsibilities

  • Handle customer inquiries via phone and email
  • Assist with online orders and account-related issues
  • Provide accurate information and timely solutions
  • Maintain a professional and customer-focused approach
  • Escalate priority issues when necessary
  • Work closely with team members to improve service quality

Requirements

  • Minimum Diploma
  • Fluency in Korean (TOPIK 5 & up preferred) and English (B2- Fluent), with excellent verbal and written communication skills
  • Previous experience in a customer-facing role, preferably within the hospitality industry
  • Strong problem-solving and decision-making abilities, with the skill to handle guest requests and concerns with diplomacy
  • Exceptional interpersonal and customer service skills, with the ability to provide a warm and welcoming experience
  • Proficient in using computer systems and office software applications
  • A flexible and adaptable approach to work, with the ability to multitask and priorities effectively

Why Join Us

  • Work with a global brand
  • Supportive and dynamic environment
  • Career growth and development opportunities

At Teleperformance Malaysia, we are committed to providing a dynamic and supportive work environment that enables our employees to thrive. As a member of our team, you can expect:

  • Competitive salary and bonus structure
  • Comprehensive medical and wellness benefits
  • Ongoing training and development opportunities
  • Career advancement prospects within a global organisation
  • A vibrant and inclusive company culture that values work-life balance
Spotlight
  • Gifts on festivals, Maternity leaves, Annual leaves, Rewards & recognition, Performance bonus, Health & insurance

Matriculated/A-Level, Masters/ Post Graduate, School Certificate / N or O-Level, PhD/ Doctorate, Diploma, Bachelors/ Degree, ITC/NTC/Vocational

More Info

Job Type:
Permanent Job
Industry:
BPO
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Malaysian

About Company

Teleperformance Malaysia Sdn Bhd

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

TP Thailand, based in Bangkok, supports more than 10 global markets in 17 languages. With BOI certification and a flexible work model, the site promotes inclusivity, continuous learning, and career growth.

Both countries reflect TP’s culture of innovation, diversity, and development. This is where people grow, thrive, and succeed together through #MoreTogether.

At TP, you join a community that values growth, inclusion, and innovation. We offer meaningful careers supporting global brands, with a strong focus on development, teamwork, and well-being.

Our multilingual teams thrive in a diverse, collaborative culture with access to award-winning training, internal career paths, and flexible work options.

Be part of something greater as we grow and achieve more together through #MoreTogether.

Job ID: 145388681

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Last Updated: 03-04-2026 07:54:14 AM
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