AML Analyst L1

Job Description

Position: AML Operations Agent - L1

Job Type: Full Time, Contract (12 Months Renewable) – Rotational Shift

JOB RESPONSIBILITIES:

•Monitor customer interactions (calls, emails, chats) and transactional activities for potential red flags that may indicate money laundering or other suspicious behaviors.

•Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions.

•Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary.

•Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements.

•Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager.

•Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting.

•Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices.

•Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.

JOB REQUIREMENTS:

•Diploma or Bachelor's degree in Finance, Business, or related field.

•Minimum 1 year of experience in Banking, AML operations, compliance, or customer service.

•Familiarity with BNM AML/CFT guidelines and the ability to apply these in a customer-facing environment.

•Strong communication skills for interacting with both internal teams and customers during sensitive investigations.

•Ability to work under pressure and manage multiple investigations simultaneously.

•High attention to detail and a methodical approach to handling suspicious activity cases