AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Roles and Responsibilities:

Key Responsibilities

1. Business & Technical Analysis

• Analyze business requirements and translate them into technical specifications
• Understand system workflows, data flows, and application behavior
• Document as-is and to-be processes, including system interactions and dependencies

2. Requirements & Solution Design

• Gather and define functional and basic technical requirements
• Prepare user stories, use cases, and acceptance criteria
• Work with developers to clarify requirements and ensure alignment

3. System & Data Understanding

• Assist in analyzing system integrations, APIs, and data structures
• Support identification of data requirements, mappings, and validation rules
• Help troubleshoot issues by analyzing system behavior and logs (basic level)

4. Stakeholder & Team Collaboration

• Act as a bridge between business users and technical teams
• Facilitate requirement discussions, workshops, and walkthrough sessions
• Coordinate with vendors and internal teams on deliverables

5. Testing & Quality Assurance

• Support User Acceptance Testing (UAT) and system testing
• Prepare test scenarios, test cases, and validate system outputs
• Ensure delivered solutions meet business and functional requirements

6. Documentation

• Produce and maintain documents such as BRD, Functional Specs, system flows, and SOPs
• Maintain clear and structured documentation for future reference

Job Requirements:

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field

Technical Skills (Basic / Learning Level)

• Understanding of software development lifecycle (SDLC)
• Basic knowledge of:
  • APIs / system integration concepts
  • Data handling (Excel, SQL basics is a plus)
  • System workflows and logic

Tools (Preferred)

• Familiarity with tools like Jira, Confluence, Excel, Visio, and Visual Studio Code (VS Code) is an advantage

Soft Skills

• Strong analytical and problem-solving skills
• Good communication (able to explain technical concepts simply)
• Attention to detail and structured thinking
• Willingness to learn and adapt

Preferred (Optional)

• Internship or academic project involving system analysis, coding, or IT projects
• Exposure to Agile/Scrum ways of working
• Basic knowledge of programming or scripting (e.g., Python, Java, SQL) is a plus