Analyst, Data Administration (Thai Speaker)

We Elevate.... You

Join us as a

Analyst, Data Administration (Thai Speaker)

We Elevate... Your Responsibilities

• Perform process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions
• Navigate ESM ticketing platform daily and monitor individual due cases
• Checking service maintenance contract document accuracy
• Create and maintain service maintenance contract received by performing data input into SAP
• Performs process testing (UAT)
• Handle customer queries and initiate communication needed
• Ensure data administer is accurate and executed within customer's SLA
• Daily reconciliation and discussion of corrective actions
• Involve in updating SOP and Work Procedure
• Log issue and escalate to team lead
• May initiate and support process improvements and harmonization activities
• Participate in team meetings, process analysis and improvement action
• To ensure KPI are met as per target
• Assist in reporting needs
• Deliver and maintain high customer satisfaction ratings, by processing transactions accurately and meeting agreed service levels
• Perform customer request / problem identification and follow defined incident notification and escalation procedures
• Identify risks associated with execution of the assigned task within the business process and escalate / mitigate / resolve as required ·
• Understand and comply with process internal controls, regulations and security requirements

We Elevate... Your Best Self

• 1 to 3 years of handling shared service (operation), back office functions activities
• Good communication skills both verbal and written - English and Thai
• Able to handle high level of confidentiality
• Good customer service skills
• Demonstrate adaptability and learning
• Thai Speaker will be added advantage as need to handle the language country
• Fresh graduates are welcomed to apply