Analyst - Finance & Accounting (Service Desk)

OfficeLocation : CBRE KL BSO,Bangsar South

About The Role

• AtCBRE, you are empowered to take your career into your own hands. Finance SharedServices supports Procure-to-Pay (PTP), Record-to-Report (R2R), and finance governanceprocesses across APAC and EMEA. We are seeking a highly motivated F&A PTPService Desk Analyst to join our growing Kuala Lumpur Shared Service Centre.
• Thisrole serves as the first point of contact for finance-related enquiries andrequests, providing Level 1 support to internal stakeholders while ensuringcompliance with CBRE policies, Service Level Agreements (SLAs), andSarbanes-Oxley (SOX) requirements.
• Theanalyst will collaborate closely with cross-functional teams to resolve issues,support finance workflows and drive service excellence. Information about theF&A PTP Service Desk function and finance query resolution processes isreflected in internal service desk materials and SOPs.
  
  

What You'll Do

Service Desk Operations

• Actas Level 1 support for finance-related queries received through ServiceNow, email,and other ticketing channels.
• Investigate,resolve, or route incidents and service requests within agreed service levels.
• Providetimely updates and clear communication to end users throughout the ticketlifecycle.
• Maintainaccurate ticket documentation, work notes, and audit trails.
  
  

Procure-to-Pay (PTP) Support

• SupportAP-related enquiries.
• Manageonboarding, maintenance, and troubleshooting of Corporate Credit Card andExpense Management requests.
• SupportAP approval workflow maintenance activities, including additions, changes,replacements, and mass updates.
• Assistusers with finance systems including ServiceNow, Coupa, Oracle, PeopleSoft, andrelated applications.
  
  

SOX & Access Governance

• ProcessSOX and finance application access requests in accordance with compliancerequirements.
• Ensurecompliance with corporate policies, segregation of duties (SOD), and auditrequirements.
• TroubleshootingSOX related issue
  
  

Stakeholder & Cross-Functional Collaboration

• Partnerwith cross functional team to resolve complex issues.
• Engagewith regional stakeholders across APAC and EMEA to support business requirementsand SPR meeting
• Escalateunresolved issues appropriately while ensuring ownership and follow through.
• Participatein process improvement, standardization, automation, and knowledge sharinginitiatives.
  
  

Other Responsibilities

• Participatein special projects and transition activities as assigned.
• Performother ad hoc duties and responsibilities assigned by management.
  
  

What You'll Need

• Lookingfor a quick thinker, strong analytical and problem-solving skills and confidentcandidates to dealing with diversified finance enquiries.
• Ensure compliancewith CorporatePolicies, Sarbanes-Oxley (SOX) requirements, SSC processes and procedures.
• Fresh graduates are welcomed to apply
  
  

Why CBRE

When you join CBRE, you become part of the globalleader in commercial real estate services and investment that helps businessesand people thrive. We are dynamic problem solvers and forward-thinkingprofessionals who create significant impact. Our collaborative culture is builton our shared values — respect, integrity, service and excellence — and wevalue the diverse perspectives, backgrounds and skillsets of our people. AtCBRE, you have the opportunity to chart your own course and realize yourpotential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand eachcandidate's unique experience, skills and aspirations. We do not use artificialintelligence (AI) tools to make hiring decisions, and we ask that candidatesdisclose any use of AI in the application and interview process.