Analyst, Group Finance Application Support

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

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FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

• To support the BAU activities of Oracle ERP Cloud for Group Office and all BUs

• To support change requests of Oracle ERP Cloud for Group Office and all BUs

KEY ACCOUNTABILITIES

Covering GO and all BUs

• Act as the first line support system analyst for Oracle Financials and Expense solutions

• Deliver standard change requests (e.g. chart of account creation, access right maintenance, etc.)

• Handle simple system enquiries / issues

• Provide system support during the finance operation, procurement and monthly closing process and handle ad hoc support needs.

• Develop and maintain system documentation.

• Provide training to other colleagues.

KEY PERFORMANCE INDICATORS

• System BAU tasks are delivered as and when required

• ServiceNow tickets assigned are handled according to the standard SLA

• Change requests or project deliverables are delivered on track according to the agreed timeline with business users

EXTERNAL & INTERNAL CONTACTS

External:

• Vendors

• IT Audit

Internal:

• Group Office Oracle Financials and Expense users

• Group Finance

• Group Finance Application Support

• Group HR system

• Group IT

• Local Oracle Financials and Expense users

• Local Finance

• Local IT

QUALIFICATIONS / EXPERIENCE

• Degree holder in Accounting, Finance, Business Administration, Computer Science, Information Technology or related disciplines

• Strong interest and good knowledge on Financials and Procurement systems

• At least 2 years of working experience

COMPETENCIES

• Highly adaptable to changes with flexible and positive working attitude

• Excellent communication and interpersonal skills to interact with business users

• Strong analytical and problem-solving skills

• Proficient in both written and spoken English

• Independent self-starter who takes ownership of tasks

• Ability to work as a team