How Will You Be Contributing to Our Success
As the Analyst, HR Services under International Mobility team, you:
- Process all service requests assigned in an accurate and timely manner, within the agreed service levels and targets as defined in the Service Level Agreement (SLA)
- Work closely with the International Mobility Team to support key workflows of an international move :
- Provide administrative support for the end-to-end processes of international employee mobility, including contractual part, immigration, relocation, and tax assistance.
- Operate within a diverse, multicultural setting, collaborating with colleagues, clients, and providers across five continents.
- Assist with data entry, reporting, and other administrative tasks as needed.
- Request payments as needed.
- Be the first level of support in case of questions related to international moves.
- Escalate complex issues and requests to the CoE, and work together to define an action plan.
3.Follow up on cases and maintain an excellent internal customer service focus.
4.Maintain accurate and up-to-date employee records in HR systems related to mobility assignments :
- Perform relevant data updates, reviews and validation of employee data against supporting documents & contact with the employee to ensure high quality of data maintained in all HR systems.
- Comply with data integrity, security, quality and privacy policies and applicable regulations by participating in data review exercises on a regular basis.
5.Perform regular updates and enhancements to job aids, standard operating procedures, FAQs, knowledge database and other reference materials to assist in resolving employee enquiries and issues.
Required Qualifications And Competencies:
- Degree in Human Resource Management / Business Administration or equivalent
- 1-2 years experience in data management and reporting in a shared service center environment, preferably in a HR services environment
- Experience and involvement in HR related projects
- Prior experience in International Mobility preferable
- Strong communication skills in English & Mandarin/Spanish/French, both written and spoken as the role requires candidates to manage Mandarin/Spanish/French speaking stakeholders/employees
- Analytic thinking and pragmatic approach to deal with requests
- Knowledge in usage of HR systems to perform the relevant data management and reporting activities. Familiarity with Workday is preferred.
- High level of discretion and confidentiality with the handling of the employee data
- Contact with vendor
What We Offer:
- Hybrid work arrangement
- Office location (1Powerhouse) is accessible via MRT (Bandar Utama station)
- Highly engaged and empowered work culture
- Dynamic multinational team of more than 14 nationalities
- Continuous learning & development
We take care of our employees:
- Medical card coverage for self and dependents (outpatient and inpatient)
- Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
- Monthly NICE Program activities for team bonding and well-being lifestyles
