AP Premier ISG IDG Operations Specialist

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

• Process Streamlining / Optimization
• Analyze current operational processes and identify areas for improvement.
• Develop and implement new systems, workflows, and processes to enhance efficiency.
• Monitor the effectiveness of operational changes and make adjustments as needed.
• Working with IT teams to resolve tools issues.
• Resource Management
• Work with regional teams to oversee staffing levels, ensuring that the right number of employees with the right skills are available to meet demand.
• Assess MM growth vs cases for bandwidth assessment in the teams
• Ensure optimal use of technology and tools to support operations.
• Budgeting and Financial Management
• Prepare and manage the operations budget, ensuring cost-effective resource allocation.
• Monitor financial performance and identify opportunities to reduce costs or increase profitability.
• Track and report on operational expenses and provide forecasts for future needs.
• Performance Management
• Monitor KPIs to assess operational performance.
• Conduct regular performance reviews and provide feedback to staff to ensure goals are being met.
• Develop and implement training programs to improve employee skills and productivity.
• Quality Control / Compliance / Training
• Work with QA teams to address any quality issues or non-compliance incidents and take corrective actions.
• Ensuring team process and procedures are being followed.
• Coordinate with managers for upskilling of agents
• Risk Management and Problem-Solving
• Identify potential operational risks and develop mitigation strategies.
• Resolve any operational issues or crises that arise, such as supply chain disruptions or equipment failures.
• Develop contingency plans to address unexpected challenges and ensure business continuity.
• Reporting and Data Analysis
• Gather, analyze, and report on operational data, providing insights to senior management.
• Use data to drive decisions, monitor trends, and forecast future needs.
• Prepare regular reports on performance, budgets, and other key operational metrics for BMS, MBR and other ad hoc performance request.
• Planning, Communication and Coordination
• Act as the liaison between different departments to ensure smooth communication.
• Collaborate with senior management on long-term strategy and planning.
• Coordinate with external partners, suppliers, and other stakeholders to ensure effective collaboration.
• Communicate operational goals and updates to upper management.
• Work with customer service teams to address complaints and improve service delivery.
• Identify opportunities for operational expansion or improvement.
• Support business growth by ensuring operational processes scale with demand.
  
  

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