The Application & Monitoring Specialist is responsible for the health, administration, and continuous optimization of business-critical applications within AirAsia Aviation Management Services. This role acts as the primary guardian of system reliability, ensuring seamless integration with aviation operations and maintaining a robust proactive monitoring ecosystem.
Key Responsibilities:
1. Proactive Monitoring & System Health
- Accountability for Monitoring Infrastructure: Own the health and workability of the proactive monitoring system to ensure 24/7 visibility into application and infrastructure performance.
- MTTD Management: Ensure all systems and infrastructure connected to the monitoring environment achieve the Mean Time to Detect (MTTD) within stipulated internal SLAs.
- System Onboarding: Serve as the primary point of contact for onboarding new applications and infrastructure into the monitoring environment, ensuring proper configuration and alerting thresholds.
- Health Surveillance: Monitor application health, server performance, and service availability to identify bottlenecks before they impact operations.
2. Technical Support & Incident Management
- Rapid Resolution: Provide high-tier technical support and troubleshoot complex system errors, performance issues, and access bottlenecks.
- Root Cause Analysis (RCA): Perform deep-dive RCAs for critical incidents and implement corrective/preventive actions to prevent recurrence.
- ITSM Discipline: Manage the lifecycle of incidents and service requests via platforms like ServiceNow or Jira, ensuring documentation is precise.
3. Lifecycle & Change Management
- Deployment & Maintenance: Lead application rollouts, upgrades, and patching, ensuring version control and system stability.
- Change Governance: Ensure all system changes are recorded through formal change management processes to mitigate operational risk.
- User Access Control: Manage user roles and permissions in strict adherence to cybersecurity policies and audit standards.
4. Stakeholder & Vendor Collaboration
- Technical Liaison: Coordinate with external vendors and internal ICT teams to align technical requirements and resolve software defects.
- Project Support:
- Assist project teams in gathering technical requirements, conducting UAT (User Acceptance Testing), and performing post-deployment validation.
Job Requirements:
- Education: Degree in IT, Computer Science, Software Engineering, or a related field.
- Experience: 35 years in application support or system administration. Experience in Aviation or Logistics is a significant advantage.
- Technical Proficiency:
- Strong SQL skills for querying, data validation, and reporting.
- Hands-on experience with monitoring tools (e.g., Dynatrace, New Relic, Zabbix, or Prometheus) and defining MTTD metrics.
- Familiarity with Windows/Linux server environments and API integrations.
- Knowledge of cybersecurity principles, audit logs, and compliance.
Soft Skills:
- Strong analytical and problem-solving mindset.
- Excellent communication and stakeholder management skills.
- Able to work under pressure and manage multiple priorities.
- Strong attention to detail and documentation discipline.
- Proactive, independent, and able to work in a team environment.
