Application Support Analyst

Company Description KGiSL is a BFSI-centric multiproduct enterprise software company specializing in insurance, capital markets, and wealth management solutions. The organization focuses on delivering measurable business outcomes by being empathetic to customers and designing products aligned with their needs. KGiSL leverages machine learning, artificial intelligence, analytics, data science, and cloud technologies to power next-generation customer experiences and empathy-based outcomes. Leading insurance and financial institutions across the APAC region rely on KGiSL's comprehensive fintech product portfolio and commitment to their success. With over 1,700 professionals and offices in India, USA, Singapore, Malaysia, UAE, and Thailand, KGiSL emphasizes continuous learning and upskilling to drive innovative, real-time solutions.
Role Description This is a full-time, on-site Application Support Analyst role based in Petaling. The Application Support Analyst will provide day-to-day support for business-critical applications, including monitoring system performance, resolving incidents, and responding to user queries. The role involves diagnosing technical issues, performing root cause analysis, and coordinating with development or infrastructure teams to implement fixes and improvements. The analyst will document solutions, maintain knowledge bases, and contribute to application configuration, testing, and deployment activities. The role also requires close collaboration with internal stakeholders and clients to ensure high availability, stability, and usability of applications, while adhering to service-level agreements and support processes.
Qualifications

• Strong application support and technical support skills, with experience supporting enterprise or financial applications.
• Solid analytical skills and troubleshooting abilities to diagnose, prioritize, and resolve complex technical issues.
• Effective communication skills, including clear documentation and the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with incident management tools, ticketing systems, and ITIL-based support processes is beneficial.
• Knowledge of databases, SQL queries, and basic scripting or automation tools is an advantage.
• Experience in BFSI or fintech environments, particularly in insurance, capital markets, or wealth management, is preferred.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Ability to work on-site in Petaling, collaborate in cross-functional teams, and adapt to a fast-paced, customer-focused environment.