Application Support Analyst (SWIFT)

Role :Application Support Analyst (SWIFT)

Location :Kuala Lumpur

Payroll :Skill Quotient

Experience: 2-5 years

Duration:1 year extendable contract

Job Description:

Qualifications Required:

• 25 years of experiencein application or system support, preferably in banking or financial services.
• Hands-on experience withSWIFT, BNM systems, or interbank payment platformsis a strong advantage.
• Certifications such as ITIL Foundation, SWIFT Certified Specialist, or CompTIA Server+/Security+ are desirable.

Key Responsibilities

• ProvideLevel 1/2 application supportforSWIFT and interbank payment systems, ensuring high availability and system stability.
• Monitor application health, transaction flows, and system alerts; proactively identify and resolve issues.
• Troubleshootapplication, interface, and connectivity issuesrelated to SWIFT messaging and payment processing.
• Coordinate with internal teams, vendors, and external parties (banks, regulators) to resolve incidents and service requests.
• Performincident management, root cause analysis, and problem resolution in line with ITIL processes.
• Supportsystem changes, patches, upgrades, and releases, including testing and post-deployment validation.