We are looking for a dedicated and customer-focused Application Support Consultant to join our Service & Support team. In this role, you will be responsible for providing timely and effective technical support for ERP applications, ensuring high service quality and customer satisfaction.
You will play a key role in troubleshooting system issues, managing support tickets, and collaborating with internal teams to continuously improve system performance and user experience.
What should you have
- A strong sense of ownership in managing support tickets, ensuring timely resolution within SLA expectations
- Ability to communicate clearly and professionally with customers, keeping them informed throughout the issue lifecycle
- Hands-on experience in troubleshooting system errors, data issues, and performance problems
- A proactive mindset to identify recurring issues and contribute to long-term solutions
- Capability to perform root cause analysis and think analytically to resolve problems
- Interest in knowledge sharing, including contributing to knowledge bases and documentation
- Exposure to system upgrades, patching, or maintenance activities
- Ability to guide and educate users on best practices in using ERP systems
- Flexibility to support service desk operations when required
What do you need to qualify
- Bachelor's degree in information technology, Computer Science/Engineering, or equivalent
- Minimum 2 4 years in supporting in-house applications or ERP systems in any IT industry
- Familiarity with ERP platforms (e.g., SAP, Oracle ERP, Microsoft Dynamics, NetSuite).
- Understanding of functional areas like finance, procurement, HR, and supply chain workflows.
- Experience in customer support tools like (Zendesk, ServiceNow, Salesforce) or equivalent
- Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).
- Software development is not a mandatory responsibility of this position, however programming experience in .NET would be an advantage
- Practical and/or technical knowledge of maritime software or maritime industry is an added advantage.
- Excellent command of English is a must
- Willing to be on 24/7 standby
Is the above relevant to you You are most welcome to apply online.
