Job Description
As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.
Advanced proficiency in ServiceNow is required.
Advanced proficiency in ServiceNow ITSM Incident Management is recommended.
Advanced proficiency in Application Remediation and IT Troubleshooting is suggested.
1-2 years of experience in a technical support or helpdesk environment preferred.
Strong communication and problem-solving skills with a customer-first mindset.
Basic understanding of incident management tools (e.g., ServiceNow, JIRA).
Familiarity with ITSM processes and ticket lifecycle management.
Ability to work in a fast-paced, service-oriented environment.
