Boost, the digital services arm of Axiata Group Berhad, is at the forefront of digital transformation, operating brands that specialize in digital payments, digital financing, and platforms. With a focus on driving innovation and fostering synergies within the digital ecosystem, Boost plays a pivotal role in empowering businesses and consumers to embrace the boundless opportunities of the digital era. Through strategic collaborations with industry partners, including technology providers, Boost continuously strives to deliver cutting-edge solutions and revolutionise the way businesses operate in the digital landscape.
Role Overview: As an Application Support Engineer Intern, you will play a vital role in assisting with the troubleshooting and maintenance of software applications used within the organisation. Under the guidance of senior team members, you will provide technical support to end-users, diagnose and resolve issues, and contribute to the enhancement of application functionality. This internship offers valuable hands-on experience in application support and an opportunity to develop essential skills in problem-solving, communication, and technical troubleshooting.
NEED TO DO
- Provide technical support to end-users experiencing issues with software applications via ticketing systems.
- Assist in diagnosing and resolving application-related issues by troubleshooting applications and identifying root causes.
- Collaborate with cross-functional teams to escalate complex technical issues and coordinate resolutions.
- Document support activities, including issue diagnosis, resolution steps, and troubleshooting procedures, to maintain a knowledge base for future reference.
- Assist in the testing and validation of software patches, updates, and enhancements before deployment to ensure compatibility and functionality.
- Participate in training sessions and workshops to enhance technical skills and knowledge of supported applications. Communicate effectively with end-users and stakeholders to provide updates on issue resolution status and gather feedback for continuous improvement.
- Assist in monitoring application performance and identifying opportunities for optimisation and enhancement.
- Adhere to organisational policies and procedures, including data security and confidentiality guidelines, in all support activities.
NEED TO KNOW & NEED TO BE
- Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong interest in software applications and technical support.
- Basic programming skills and understanding of software development principles and methodologies.
- Basic understanding of database concepts and querying languages (e.g., SQL).
- Basic scripting skills in languages like Python, PowerShell, or Bash • Understanding of web, mobile applications, and backend systems.
- Strong problem-solving and analytical skills.
- Familiarity with Linux operating system and troubleshooting techniques.
- Basic knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud).
- Ability to work well in a team environment and collaborate with colleagues from diverse backgrounds.
- Effective communication skills, both written and verbal.
