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Responsibilities:
Monitor and triage incidents; assign or resolve as needed.
Perform minor code fixes and configuration changes.
Execute SQL queries for troubleshooting and data validation.
Participate in monthly OS patching validation and post-patch testing.
Collaborate with Service Desk and vendors for escalations.
Skills & Experience:
Basic programming knowledge (Java, .NET, or similar).
Ability to write and execute SQL queries.
Familiarity with ITIL Incident Management.
Experience with ITSM tools (e.g., ServiceNow).
Strong coordination and communication skills.
Proficiency in English and Mandarin (spoken and written).
RIDIK, a subsidiary of CLPS Inc, is part of a global leading information technology consulting and solutions service provider focusing on the banking, insurance, and financial service sectors.
As a wholly-owned subsidiary of CLPS Incorporation (Nasdaq: CLPS), we leverage global resources to deliver innovative, tailored solutions across Asia Pacific, North America, and the Middle East.
We have more than 3000 employees working across 8 countries and 8 development centres. Our development centres have been certified with ISO 9001, 27001, and CMMi L5. For more information: please visit: https://www.clpsglobal.com/.
Job ID: 143778863
