Application Support Engineer

OBJECTIVE & ROLE

Run the environments by monitoring availability and taking a holistic view of system health

Build software (tools) and systems to manage platform infrastructure and applications

Improve reliability, quality, and time-to-market of our suite of software solutions

Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve

Provide primary operational support and engineering for multiple large distributed software applications

Lead and assist in implementing SRE best practices in the team and collaborations with other teams

Help to train and coach new members of team who are new to the technologies and SRE practices

Gather, analyze metrics from systems and applications to assist in performance tuning and fault finding

Partner with development teams to improve services through rigorous testing and release procedures

Participate in system design consulting, platform management, and capacity planning

Create sustainable systems and services through automation and uplifts

Balance feature development speed and reliability with well-defined service level objectives

Continuously improve the solution monitoring solution of the operation

Continuously implement any automation which improve the operation and reliability of the operation

PROFILE

College degree or technical training in Computer Science, or equivalent combination of training, and/or experience

Professional experience: Prior experience in software development (minimum 3 years).

Technical skills:

Strong knowledge of Linux and VM.

Competent knowledge of at least a database

Ability to program with one or more high level languages, at least in Python

Experience with log analysis

Experience with root cause analysis

Knowledge and experience in Nagios and Splunk will be added advantage.

A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Knowledge or experience in other related technologies (OpenShift, Kubernetes) are advantageous

Specific knowledge linked to the work: Mandatory:

Strong troubleshooting skills and demonstrated abilities to diagnose and analyze software issues

Experience managing 1st level support activities (Service Center, Support Line, etc.)

Experienced with quality and performance monitoring processes

Experience with Microsoft Office tools (Excel, Word, PowerPoint, Visio)