Area Manager - Mandarin Speaker

Benefits:

• Transport allowance
• Travelling allowance
• KPI allowance

Requirements:

• Must possess own transport
• Proficient in Chinese (spoken and written)
• Willing to travel frequently
• Responsible, proactive, and detail-oriented

Job scope:

• Store Operations Supervision
• Conduct regular store visits to check whether operations meet HQ standards (e.g., food preparation, hygiene, service procedures, etc.)
• Identify issues, provide corrective suggestions, and follow up on improvements
• Assist stores in handling unexpected incidents during daily operations
• Standards Implementation & Training
• Communicate HQ's latest operational policies, promotional activities, system requirements, and updates
• Guide franchisees and their staff to implement standardized practices (SOPs, service scripts, product quality, etc.)
• During new store trial runs, observe whether employees and the store are prepared for official opening
• Sales & Performance Management
• Analyze store sales data and provide improvement suggestions
• Assist in setting and driving sales targets and promotional plans
• Monitor key indicators such as inventory, wastage, and cost control
• Franchisee Relationship Management
• Build and maintain good cooperation with franchisees
• Address franchisee questions and difficulties during operations
• Collect franchisee feedback, report to HQ, and assist in resolving disputes
• For capable and cooperative franchisees, drive the expansion of a second outlet
• Maintain Brand Image
• Ensure stores use HQ-designated materials
• Inspect for unauthorized changes to standardized products or pricing
• After-Sales Issue Handling
• Communicate with stores promptly and provide solutions
• Arrange on-site inspections to ensure issues are resolved before providing staff training