The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners and tickets while maintaining customer satisfaction and the health of the business.
Role And Responsibility
- Responsible for the service flow/call for Certified Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders.
- Responsible for processing service orders, end-to-end customer communication and coordination with Certified Partners.
- Supervises Certified Partners every service order lifecycle.
- Review tickets regarding customer's expectation.
- Creates Material Demand.
- Check parts availability and engage procurement when needed.
- Communicates with customers regarding timing of service delivery.
- Coordinates with Certified Partners for site visit and arrange backline when needed.
- Maintains good working relationship with Certified Partners.
- Verifies service resolution and confirmation with customers.
- Other duties as assigned.
What We're Looking For
- One to three (1-3) years related customer interface experience.
- Possess a polite and professional phone presence
- Demonstrates appropriate email etiquette and grammar usage
- Proficiency in navigating computers and computer programs
- Able to take direction well and improve work effort
- Must display strong team spirit and willingness to work with others
- Strong verbal and written communication skills
- Must be able to work in fast pace and no idle time environment
- Ability to work with minimal supervision,
- Productive with excellent time management skill set.
- Must be available on Weekends to coordinate with other teams.
- Able and willing to learn independently.
- Reliable attendance.
Education
- Bachelor's degree required.
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