Manage and own the respective business accounts (customer centric). Responsible for the business engagement process, customer care, contract agreement, RFQ (quotation), NPI, Mass production and financial aspects.
Responsible for understanding and driving customer P&L (sales, margins, mark-ups), contribution goals, inventory goals and any specific cost drivers.
Responsible for Customer Satisfaction Index (CSI, MOR, KPI) and TQRDC-EB indicators.
Escalation points of contact for commercial, operation, quality and delivery.
Develop internal short and long-term goals for growth, profitability, process and system enhancements.
Work closely with customer to achieve their goals in pricing, technology requirements and business models (VMI, CTO, DTL, Hub).
Manages all areas of NPI/FA/Mass Pro activities with extensive teamwork and interaction across multi-functional teams.
Interpret customer product requirements (BOM, drawings, processes), material sourcing, material costing, engineering readiness (DFX, tooling), project scheduling/critical path analysis, qualification requirements, packaging requirements and deliveries.
Manages process, product, material and engineering changes between the customer, suppliers and internal functions.
Very experienced in managing both local and international based customers.
Extensive knowledge in financial management (forecast preparation, P&L).
Create and develop profitable new business opportunities with the existing/ new transition customers.
Work closely with cross functional team for new program.
Flexible, creative, resourceful and energetic.
Qualifications
Candidate must possess at least a Professional Degree, Engineering (Mechanical) or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
