Assistant Branch Manager (Penang)

Job Role

At Ikari Shodoku Malaysia, we are on a continuous growth trajectory, and our branches are the front lines of our success. We are looking for an ambitious and results-driven Assistant Branch Manager to partner with branch leadership, inspire our team, and drive store performance to new heights. If you are a natural leader with a sharp eye for operational excellence and business expansion, this is your opportunity to step into a high impact leadership role!

Key responsibilities

-Achieve Company sales & operation KPI to meet the needs and expectations of the business and its customers.

-To lead team members and ensure sales and operation flow as per Company policy and standard operating procedure (SOP). Create, review, implement and improve SOP from time to time.

-Manage manpower and schedule of service. To recruit and train staff to fulfil the current and planned future contractual obligations of the corporate.

-Monitor quality of services rendered. Reduce complaint call by agreed target & managing to meet customer retention performance target.

-Ensure all required documents, reports are managed according to system setting and prepared accurately. Data update and documents submit to head office on time.

-Manage the assets of the business in accordance with policy. Eg. service equipment, stocks, budget, vehicle & etc.

MUST TO HAVE:

-Familiar with 3D (Dirty, Dangerous, and Difficult) working environments.

-Minimum Diploma & 5 years working experience in supervising / planning / managing services or operation field. Excellent interpersonal and leadership skills.

-Experience of managing staff or workers.

-Experience of ISO Standard and documentation control.

-Able to do planning, presentation, draw up SOP and setting Company policy as needed.

-Possess own transport (car) & willing to travel.

-Able to do supervising and inspection at site.

-Able to attend customer inquiry calls at odd hours / weekend if emergency needed.