Understands and carries out the Business Office in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital.
Understands the service organization structure.
Informs (Immediate Superior] when changes occur in circumstances which affect standard of services.
Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
Daily routine:
Preparing and finalizing the patients bills for Outpatient and Inpatient
Handling the receivables due with the patients cash paying, insurance, managed care organization and corporate companies
Ensuring all charges from relevant departments are accordingly charges to patients accurately
Ensuring maintain records on receipt and bills for cash paying, insurance, managed care organization and corporate companies.
Ensuring Final Guarantee Letter received and verifying the Final Guarantee Letter received from insurance, managed care corporate and corporate companies.
Liaising with the companies and insurance on the final guarantee letter issues upon discharge
Liaising with the patients for collection of bills upon discharge
Handling customer/patients queries and complaints
Verifying and finalizing the outstanding bill daily
Follow up with patient for outstanding bills and excess from insurance or MCO and liaise immediate payment
Follow up with patient for refunded
Ensuring the till been closed every day and collection must tally with the till.
Informing to the Superior on situation problems on site immediately.
Answers phone calls and relay messages.
Submits usual report to the Superior and others report on requested.
To perform any other relevant duties as and when required by the management.
