Responsible for a smooth operations and sales process in Digital Experience Center.
Take ownership of building, sustaining, and motivating a high-performance team to get the best out of them and provide customers with best experience. It is equally important for the individual to build knowledge and understanding of process and policies.
Work closely with managed partners, suppliers, and customers in all aspects of sales i.e negotiation of purchases, escalation of product deliveries in local or from overseas, i.e. China.
Provide support services, contractual preventive maintenance contracts.
Ensure and oversee the entire sales processing and operation ecosystem including deliveries to be executed smoothly within the stipulated timeline. To coordinate with Finance on billing, payment and collection.
Develop leadership and be on top of succession planning. Monitor the development of internal processes such as Retail Performance Standards and Operations Processes.
Strategic focus: Create a long-term vision for the operation in collaboration with partner client management team, a roadmap with milestones to achieve annual goals, work and uncover potential new business opportunities for vendors.
Team culture: build a team environment with strong morale, positive energy, consultative and a goal-oriented culture, focus on customer success centric culture.
Create incentives in collaboration with program managers and participate in team motivation and career development.
Identify commercial opportunities to improve profit margin (eg. Events participation, event hall rental, product / mobile app support etc.)
Responsible for the daily operations of retail stores to achieve maximum sales potential.
Provide analytics related to operations of retail stores to achieve maximum sales potential.
Provide analytics related to operations of retail stores, merchandise, and customer behaviour.
Prepare and submit weekly sales report as required by the management.
Proficient in SQL system for all sales and business processing and related documents.
To establish excellent communications with distributors, suppliers, customers and motivate team members including technical/ finance personnel.
Contribute actively as a team member and undertake any other duties that may be assigned from time to time.
JOB REQUIREMENT
Undergraduate degree in Business Admin or other relevant discipline.
At least 4 5 years of experience in similar capacity
Strong interpersonal, problem-solving and leadership skills with an interest in automotive industry, consumer behavior and the latest trends.
Self-starter and independent learner focused on finding solutions, high degree of comfort with unstructured situations and ability to problem solve.
Strong communication and collaboration skills. Good command of English, Bahasa and Chinese
Willing to travel when necessary, responsible, dedicated and self-driven.
Able to work under pressure and handle impromptu situations by being resourceful. Seek out information proactively and take appropriate actions based on the situation.
Ability to quickly understand and adopt Company's direction at work while being a positive influence in the team.
Computer literacy with proficiency in Microsoft Office applications.
