Job Purpose
The Assistant Chief Controller will be the in-charge in the Secondary OCC, oversees the day-to-day operations of RTS Operations Pte. Ltd.s OCC and depot movements while ensuring a safe, efficient, and reliable operation of the rail network. The Assistant Chief Controller will take charge of the OCC in the absence of Chief Controller.
Key Accountabilities
Operational Efficiency:
- Responsible for assisting the overall management and performance of the OCC.
- Monitor the Depot operations handled by Depot Comms Controller.
- Ensure adherence to safety regulations, operating procedures, and emergency response plans.
- Monitor real-time train movements, track conditions, and weather conditions.
- Make critical decisions in managing disruptions and maintaining service reliability.
People Management:
- Lead, develop, and motivate a team of Rail Service Controllers to achieve operational excellence.
- Establish clear performance expectations and provide ongoing coaching and development opportunities for staff to ensure high performance.
- Foster a positive and collaborative work environment.
Performance Management:
- Analyse operational data to identify trends and areas for improvement.
- Implement corrective actions to address performance gaps.
- Keep track of the operational variables and ensuring they are optimized.
Documentation & Reporting:
- Discuss and ascertain OCC's objectives and strategy with the Chief Controller.
- Support/Assist the Chief Controller in planning the allocation of resources and operational activities based on assigned scope and ensures that they are in line with the overall Operation strategy.
- Maintain and preserve accurate records of train movements, incidents, and communication logs.
Qualifications, Skills & Knowledge
- Degree in any field.
- Minimum 3 years of experience in a related field, such as railway operations or transportation industry.
- Strong understanding of railway operations, train-related signalling systems, and safety regulations.
- Excellent analytical and problem-solving skills.
- Superior communication, interpersonal, and decision-making skills.
- Ability to work effectively under pressure and in a fast-paced environment.
