Assistant - Credit Control

Job description:

Job Summary

The Assistant - Credit Control is responsible for ensuring the seamless day-to-day administrative and financial operations of the residential property. This hybrid role acts as a vital bridge between residents, management, and service providers, focusing on operational efficiency, financial accuracy, and high standards of resident satisfaction.

Key Responsibilities

Administrative Duties

• Handle daily administrative operations of the residential property
• Manage correspondence, emails, phone calls, and residents inquiries
• Maintain proper filing systems (physical and digital records)
• Prepare letters, notices, memos, and reports
• Coordinate with vendors, contractors, and service providers
• Schedule appointments, meetings, and maintenance works
• Assist in managing residents records and documentation

Accounts & Finance Support

• Issue invoices (from Finance Dept to purchasers), receipts, and payment reminders to residents
• Record daily collections and update accounting records
• Assist in accounts payable and receivable
• Maintain petty cash and expense tracking
• Support monthly financial reports and reconciliation
• Liaise with auditors, accountants, or management when required

Residential Management Support

• Assist in handling residents complaints and follow-up
• Coordinate maintenance requests and track work progress
• Support property management in enforcing house rules and SOPs
• Assist with move-in / move-out documentation
• Maintain inventory of office and maintenance supplies
• Ensure confidentiality of residents and financial information
• Support management with ad-hoc administrative or accounts tasks
• Ensure compliance with company policies and procedures

Qualifications

SPM / STPM / Diploma

Skills & Abilities

• The ability to communicate professionally and empathetically with diverse residents while remaining firm on house rules.
• High accuracy in data entry and numerical tasks, specifically for issuing invoices, managing petty cash, and performing basic financial reconciliations.
• Skill in using property management software.

Expected Minimum Years of Experience

Minimum 2 years and Fresh Graduate are welcome to apply