Assistant Engineer_Training & Publications (JH)

Short Description

Provide excellent aftersales technical support to achieve high customer satisfaction towards Honda brand.

• Assist dealers resolve any technical issues with the motorcycle through a field visit or Techline.
• Assist dealers discover warrantable issues by offering guidance.
• Perform diagnostics and repairs on motorcycles for unknown issues that the dealer is unable to resolve.
• Process dealer's warranty and transportation claim submission.
• Effectively carry out and complete daily, weekly, monthly, and annual tasks as delegated by an immediate superior.
• Assisting immediate superior in analysing areas for improvement utilizing PDCA based on unit/section/department/division responsibilities.
• Perform any other tasks and projects specified by superiors.