Assistant Head of Department (Youth Service)

Assistant Head of Department (Youth Service)

REACH Community Services

REACH Youth Services supports youths and young persons in building resilience, making positive life choices and realising their potential. Through prevention, early intervention and rehabilitation programmes, the team works with youths, including those at risk of school disengagement, offending, risk-taking behaviours, addiction, family relationship difficulties and mental health concerns.

The Assistant Head of Department (Youth Service) supports the Head of Youth Service in leading the team and overseeing service delivery, operational management and programme development. Working closely with staff, schools, government agencies and community partners, this role contributes to the quality, sustainability and growth of REACH Youth Service while supporting the holistic well-being of youths and their families.

Join us in empowering youths to overcome challenges, strengthen their resilience and contribute meaningfully to the community.

KeyResponsibilities

• Strategic Planning & Service Development: Support the Head of Youth Service in developing and implementing strategic initiatives, prevention and early intervention programmes, and services that respond to emerging youth needs.
• Operations & Service Quality: Oversee day-to-day operations of the Youth Centre, including group work, school-based and community programmes. Review programme outcomes, promote evidence-informed and strengths-based practices, and drive continuous service improvement.
• Governance & Compliance: Ensure compliance with organisational policies, governance standards and funding requirements. Support the preparation of programme reports, performance indicators and outcome measurements for funders and stakeholders.
• Resource & Financial Management: Support financial controls, accounting workflows, manpower planning, staff onboarding and exits, and performance management to ensure effective use of resources.
• Staff Supervision & Development: Provide supervision, mentoring, case consultation and constructive feedback to staff. Support staff appraisals, training and development plans, and the development of interns, volunteers and youth mentors.
• Partnerships & Collaboration: Build and maintain collaborative relationships with schools, government agencies, community organisations and other youth-serving stakeholders. Work with internal departments to coordinate support for youths and their families.
• Team Leadership & Organisational Development: Foster a collaborative and high-performing team culture, strengthen professional capabilities, and represent REACH Youth Service at sector and community networking platforms.

Requirements

• Bachelor's or Master's degree in Social Work, Counselling, Psychology or a related field.
• Relevant experience in youth work, social services or related fields, preferably involving youths at risk and programme management.
• Strong leadership, team management and staff development skills.
• Good communication, interpersonal and stakeholder engagement skills.
• Ability to work collaboratively, manage operational priorities and support service improvement initiatives.
• A genuine commitment to youth development, mental health and empowering youths and their families.

Please email your resume to [Confidential Information]. Only shortlisted candidates will be notified for an interview.

Work Location: Bukit Batok

Salary commensurate with qualifications and relevant experience.